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\nThe coach announces the team colour an hour after you ordered. The keeper reminds you their number this season is 12, not 21. You typed the street name twice. It happens, and it is why every Six Yard order has a 24-hour window for changes and cancellations. This page explains what can be changed in that window, how to ask, what happens to your money if you cancel and what to do when the window has closed.
\nEvery keeper shirt, pair of pants and warm-up layer in the store is made after you order it. Getting an order ready takes 1-3 business days, and the work starts soon after the order comes in. For the first 24 hours we can still change what will be made. After that, the shirt with your chosen corner colour and the name you typed may already be on its way to being finished, and changing it means making a second one. The 24-hour window keeps changes simple and free for everyone.
\nThe window is counted in hours, not business days. An order placed at 7 p.m. on Saturday can be changed until 7 p.m. on Sunday. Our email replies come within 24 hours on business days, but what counts for the window is when your email reaches us, not when we answer it. Send it as soon as you know.
\nPlease send one email with every change you need, rather than several short ones. It keeps the order history clear and avoids a shirt being made from a half-updated note.
\n| Change | \nExample | \nWhat to send us | \n
|---|---|---|
| Size | \nYM to YL for a growing youth keeper | \nItem name, old size, new size | \n
| Corner colour | \nUpper 90 Volt to Middle Graphite after the team colour was announced | \nItem name, old colour, new colour | \n
| Typed name | \nA spelling fix, or a shorter version of a long surname | \nThe name exactly as it should print, in capitals | \n
| Number | \n21 to 12 after checking with the coach | \nThe new number, 0 to 99 | \n
| Pair | \nTop Bins + Far Post to Near Post + Middle | \nThe pair you want | \n
| Items and quantity | \nAdding the matching shorts, removing the hoodie | \nWhat to add or remove | \n
| Delivery address | \nCorrecting a ZIP or postal code | \nThe full corrected address | \n
If a change makes the order cost more, for example moving from XL to 3XL (+$2) or adding a second item, we tell you the new amount first and only go ahead once you agree. If a change makes it cost less, we refund the difference. Delivery stays free in either case, and the address must still be in the United States, Canada, Australia or New Zealand.
\nWe print exactly what is typed and do not send a proof before production. That makes the 24 hours after ordering the only moment to fix a name. Before you place the order, read the name out loud once, check that the number is free on the team, and then tick the spelling box. If you realise afterwards that something is wrong, email us inside the window with the corrected text in capitals. Up to 12 letters fit on the back; if a name is longer, tell us the shorter version you want so we do not have to guess.
\nTo cancel the whole order, email us within 24 hours with “Cancel” and your order number. Once we confirm the cancellation, we refund the full amount you paid to your original payment method, sent within 7 days of our confirmation. To cancel only one item from an order with several, say which item; the refund then covers that item. How quickly the refund appears on your statement after we send it depends on your bank or payment provider. The Refund Policy has the details.
\nAfter 24 hours, the order is being made and we cannot promise to change or cancel it. Write to us anyway if something important comes up; we will tell you honestly whether anything can still be done. If not, nothing is lost: every item can be returned within 60 days of delivery, with a free return label, under the Returns & Exchanges Policy. For a size or colour problem, the usual route is to accept the parcel, send the item back with the label and order the right one.
\nIf the issue is only the address and the parcel has already left us, email us at once with the order number and the correct address. We cannot promise that a parcel in transit can be redirected, but we will look into it with you.
\nIf anything about your order is unclear to us, for example an address we are not sure about or an option that does not look right for the keeper, we email you before going further. If you have a question about an order that has not moved as you expected, contact us at support@sixyard.shop with your order number and we will help you sort it out.
\nYou ordered the Near Post Orange Name & Number jersey, then the coach announced orange home shirts. Within 24 hours: email us and switch to a corner that stays clear, such as Far Post Teal or Middle Graphite. After 24 hours: keep the orange shirt as your clash shirt for away days, or return it within 60 days with the free label and order another. The goal frame on the product page shows which shirt colours each corner sits close to.
\nGrandparents ordered YS, and the keeper is now nearer YL. Within 24 hours: email us with the new size. After 24 hours: return and reorder, using the Size Guide to check a shirt the keeper already wears.
\nTwo relatives ordered the same Number One hoodie. The second buyer can cancel within 24 hours for a full refund, or keep it and return it later within 60 days of delivery.
\nThe easiest change is the one you never need. Most of the emails we receive in the 24-hour window are about the same four things, and all of them can be checked before you press the button.
\nAsk what the team wears this season, then the side you play most. On the product page, tap the corners of the goal frame: the line underneath tells you which shirt colours each corner sits close to. If the team colour is not decided yet, a calm corner such as Middle graphite or a two-colour shirt from The Second Shirt gives you room.
\nMeasure a keeper shirt that fits well, laid flat, armpit to armpit, and compare it with the Size Guide. Wearing a base layer underneath, or still growing? The next size up is usually right.
\nUp to 12 letters fit across the back, in capitals. Say it out loud once. Check hyphens and spaces: RIVERA-LOPEZ and RIVERA LOPEZ print differently. If it is longer than 12 letters, decide on the short version now, for example an initial plus the surname.
\nNumbers go from 0 to 99. Many teams give the keeper 1, but not all, and the number may already belong to someone else. Check with the coach before you type it.
\nFamilies and clubs sometimes order several keeper shirts at once: a first shirt and a clash shirt, or shirts for two keepers in the same team. If you need to change one of them, name it clearly in your email, for example “the second jersey, size YL, name SAM”, so we change the right one. If the change is to a First & Clash pair, remember that both shirts in the pair carry the same name and number and come in one size; tell us the pair and the size you want. For changes that touch several items, one email listing them all is best, and the 24-hour window applies to the whole order from the time it was placed.
\nWhen we confirm a change, you receive a written confirmation by email with the order as it now stands: the item, the size, the corner colour or pair, the name and number for personalised shirts, and the delivery address. Keep that email with your original confirmation. The order details on the Order Tracking page also update, so you can look up the order with your order number and email address and check that the new details are the ones we will use.
\nA change does not restart the delivery estimate from scratch in most cases, because it is made inside the first 24 hours, while the order is still being prepared. Getting it ready still takes 1-3 business days and the trip still takes 7-14 business days to the United States, Canada, Australia and New Zealand. If a change does affect timing, for example because you added an item, our confirmation says so.
\nIf you asked us to cancel and then decide you want the order after all, email us again as soon as possible. If the cancellation has not been confirmed yet, we can usually keep the order as it was. If it has already been confirmed and refunded, simply place a new order on the site; the delivery is free again, and the new order gets its own 24-hour change window.
\nEmail support@sixyard.shop with your order number. We reply within 24 hours on business days. You can follow an order on the Order Tracking page, and see how long delivery takes on Shipping & Delivery.
\nSix Yard, 3468 Cedar Grove Dr, Fort Pierce, FL 34946, US.
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