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Questions about a keeper shirt, a size, a corner colour or an order? Six Yard answers by email, and every message is read and answered by hand. Write to support@sixyard.shop and we reply within 24 hours on business days. This page explains what to put in your email so we can answer in one go, which page already covers the most common questions, and what to do if your question is about an order in its first 24 hours, when changes are still possible.
How to reach us
- Email: support@sixyard.shop (our only support channel).
- Reply time: within 24 hours on business days.
- Open a ticket: the Submit a Ticket page has ready-made email subjects for each topic.
- Address: Six Yard, 3468 Cedar Grove Dr, Fort Pierce, FL 34946, US.
- Never send: card numbers, passwords or bank details by email.
Why email only
A keeper shirt question usually needs details: the order number, the size ordered, the name typed for printing, sometimes a photo of the shirt laid flat next to a tape measure. Those are easier to send, check and keep together in one email thread than on a phone call. It also means the answer is written down, so you can forward it to the other parent or the coach. We do not have a phone line or social media inbox for support; if you see someone claiming to be Six Yard elsewhere, it is not us.
What to put in your email
- Your order number, from the confirmation email (if you have already ordered).
- The email address used for the order, if you are writing from a different one.
- The product and option: for example “Youth Name & Number jersey, Far Post Teal, YM”.
- What you would like: change the name, swap a size, return, ask a sizing question.
- Photos when they help: a shirt that arrived different from what you ordered, or a shirt you already own laid flat for a size question. Photos are deleted 30 days after delivery of the order they relate to.
A subject line that says what it is about, such as “Change name on order 1234” or “Size question: adult keeper over a base layer”, helps us put it with the right person straight away.
Where the answer may already be
| Your question | Go to | Good to know |
|---|---|---|
| Where is my order? | Order Tracking | 1-3 business days to get it ready, then 7-14 business days in transit |
| I typed the wrong name or number | Cancel or Change an Order | Email within 24 hours of ordering |
| Which size for my keeper? | Size Guide | Measure a shirt they own; one size up over a base layer |
| The colour clashes with our opponents | The Second Shirt | A pair in two corners that do not clash with each other |
| I want to return or exchange | Returns & Exchanges | 60 days, free return label |
| When will my refund arrive? | Refund Policy | Sent within 7 days of the return arriving |
| Do you ship to my country? | Shipping & Delivery | US, Canada, Australia and New Zealand, free |
| How can I pay? | Payment Methods | The page lists what checkout accepts |
| Everything else | FAQs and Help Center | Grouped by topic |
In the first 24 hours after ordering
This is the window when an order can still be changed or cancelled. If you notice a misspelled name, the wrong number, a size you want to swap or an address with a missing apartment number, email us as soon as you can with “Change” and your order number in the subject. Changes asked for within 24 hours of ordering are made before the order moves on. Because we print names exactly as typed and do not send a proof first, this is the moment to read the confirmation email carefully, ideally out loud.
Questions before you order
You do not need an order to write to us. Typical questions before an order look like this:
- “Our team plays in sky blue and we meet a lot of green teams. Which corner?” Tell us the colours; we will tell you which corners stay clear on our simple colour guide, and the referee and your league have the final word.
- “My daughter wears a padded undershirt in winter. YM or YL?” Send the chest measurement of a shirt that fits her now, laid flat, and we will help you choose.
- “Can the number go on the front too?” Tell us which shirt you mean and we will tell you what that design allows.
- “What is the shirt made of, and is it padded?” Fabric, padding and care details are listed on the size guide once confirmed for each blank. If it is not listed yet, ask us and we will answer with what we know rather than guess.
- “We need shirts for three keepers at our club.” One shirt is enough to order and there is no minimum; for several, write with the list and we will help you check names, numbers and sizes before you place the order.
After delivery
If a shirt arrives and something is not right, tell us what it is and add a photo. Whether it is the wrong size, a colour that does not work for your league, or a print that does not match your order, there are 60 days to return or exchange, with a free return label from us. Our Returns & Exchanges page explains each step, including how name and number shirts are handled.
Privacy when you write to us
We use what you send only to answer you and to handle your order. We never ask for card details, passwords or bank information by email, and you should never send them. If someone asks you for them while claiming to be Six Yard, please forward the message to us. Our Privacy Policy explains how long emails and photos are kept.
Business details
Six Yard3468 Cedar Grove Dr
Fort Pierce, FL 34946
United States
support@sixyard.shop
This is our business address. Please do not post returns to it unless we have sent you a return label with that address on it; returns go to the address on the free label we email you.
Reply times, explained
“Within 24 hours on business days” means Monday to Friday, excluding public holidays. A message sent on Friday evening is answered by the end of Monday. If a question needs a check with production, for example about a parcel that has not moved, we reply within the same 24 hours to say we are on it, and come back with the answer as soon as we have it.
Example emails that get answered in one reply
These examples show the kind of message that lets us help straight away, without a second round of questions.
A change in the first 24 hours
Subject: “Change name on order 1052”. Body: “I typed MATEUS on the Name & Number jersey, Top Bins Magenta, size M. It should be MATEO. The number 1 is correct.” We confirm the change in our reply.
A size question before ordering
Subject: “Size question: youth keeper, base layer”. Body: “My son is ten. A shirt that fits him well measures 16 inches across the chest laid flat. He wears a thin base layer in winter. YM or YL on the Youth Angle Lines jersey?” We reply with the size that matches the chart for that shirt and explain why.
A colour question
Subject: “Which corner: green team, red opponents”. Body: “We play in green and our league has a lot of red teams. Which corners stay clear, and which pair would you suggest?” We reply with the corners our colour guide keeps clear and a pair from The Second Shirt.
A return
Subject: “Return order 1088”. Body: “The Far Post Teal shorts in L are too big. I would like an exchange for M.” We send the free return label and explain the next step.
Teams, clubs and several keepers
Coaches and team parents sometimes order for more than one keeper. There is no minimum and no team form; each keeper’s shirt is ordered on its own product page so that each name, number, corner and size is checked by the person who knows it best. If you are ordering for several keepers and want a second pair of eyes on the list before you place the orders, send it to us as a simple list: name, number, shirt, corner, size. We read it back to you so mistakes are caught before anything is printed.
If you have not heard back
If 24 hours on business days have passed without a reply, please check your spam or promotions folder for an email from support@sixyard.shop, then send your message again with “Second try” in the subject. Typing errors in the email address are the most common reason a reply does not arrive, so it helps to copy the address from this page.
What we cannot do by email
- We cannot take a payment over email; orders are placed through the checkout on the site.
- We cannot change an order’s name, number or size after the 24-hour change window, because by then it has moved on toward production. Returns and exchanges are still open for 60 days after delivery.
- We cannot judge whether a colour is legal for a particular match. Our corner guide is a simple colour check; the referee and your league decide on the day.
- We cannot add a club crest, league patch or brand logo to a shirt, because our designs never carry them.
Writing on behalf of someone else
If you are writing about an order placed by a partner, a grandparent or a team parent, please copy them in or ask them to forward their confirmation email. For privacy reasons we can only discuss or change an order with the person who placed it, or with someone they have clearly included in the email thread. This also protects young keepers, whose names may be on the order.
Accessibility
If any part of the site is hard to use, such as the corner picker, the colour dots or the size buttons, tell us what device and browser you use and what went wrong. Every tool on the site can be used with a keyboard and works without the colour picker too: the colour and size options under each product remain the source of truth. We are happy to help you choose by email if that is easier, and we will describe each colourway in words.
Feedback and ideas
Ideas for a new colourway, a design or a better explanation on one of our pages are welcome at the same address. We read them all, though we cannot promise to make every one. Please do not send anything you want to keep confidential.
Before you hit send
- Order number in the subject.
- Product, colourway and size in the first line.
- A photo if something looks wrong.
- No card or password details.
Write to support@sixyard.shop, or start from Submit a Ticket. While you wait, you can always go back to the shelves and line up the next shirt.