Submit a Ticket
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Six Yard handles support by email, and this page turns that email into a ticket that reaches the right answer quickly. Pick the topic below that matches your question. Each link opens a new email to support@sixyard.shop with the subject line already filled in, so it lands in the right place. Add your details using the checklist for that topic, press send, and a person replies within 24 hours on business days. There is no form to fill on this page, no account needed and no phone line: one email is the whole ticket.
Before you send
- Reply time: within 24 hours on business days (Monday to Friday, US holidays excepted).
- Put in the subject: your order number, if you have one. The links below leave space for it.
- Changes and cancellations: must reach us within 24 hours of ordering.
- Never send: card numbers, bank details or passwords. We will never ask for them.
- Photos: welcome when they help, and deleted 30 days after delivery.
Choose your ticket topic
Using the right topic matters more than how much you write. A change request in the first 24 hours is time-sensitive and is read first; a question about sizing for next season can wait a day. If two topics apply, pick the one that is more urgent and mention the other in the email.
| Topic | Open a ticket | Include |
|---|---|---|
| Change or cancel an order (within 24 hours) | Email: change or cancel | Order number, what to change (size, corner colour, name, number, address) and the new value, spelled out |
| Where is my order | Email: order status | Order number, the email used at checkout, the country it is going to, the last tracking update you saw |
| Return or exchange | Email: start a return | Order number, which item, the reason (size, colour, other), whether it has been worn |
| Refund question | Email: refund | Order number, the date your return was sent, the return tracking number if you have it |
| Something arrived wrong | Email: problem with an item | Order number, what you ordered, what arrived, a photo of the item and of the label inside the parcel |
| Sizing or colour advice before buying | Email: sizing and colour | The product, the keeper’s usual size, whether a base layer goes under it, the colours your team and usual opponents wear |
| Payment or checkout trouble | Email: checkout | What you tried, what message you saw, the device and browser. No card details. |
| Privacy or account | Email: privacy | The email address on the account and what you want us to do with your data |
| Copyright or design concern | Email: IP notice | The page address and the details listed on our DMCA page |
| Anything else | Email: general | Your question, and an order number if one is involved |
If the links do not open an email program on your device, copy the address support@sixyard.shop into your usual email and write the topic and order number in the subject line yourself. It reaches the same inbox.
Writing a ticket we can answer in one reply
Most tickets need a second email only because a detail was missing. These habits help us answer the first time.
Give the order number
It is in the confirmation email you received after checkout and looks like a short number. With it we can see the size, the corner colour, the name and number you typed and where the parcel is. Without it we have to search by name and email, which is slower and less certain, especially when one family has ordered for several keepers.
Spell names and numbers out
If you are changing the name on a custom shirt, write the new name in capitals exactly as it should be printed, then the number on its own line. For example: name OKONKWO, number 23. We print what is written, with no proof before production, so the spelling in your email is what goes on the back if the change reaches us in time.
Say which keeper
Parents and coaches often order for more than one keeper at once. Tell us which shirt you mean by the name on the back, the size or the corner colour: “the Far Post teal one in YM, not the magenta one”.
Photos help with problems
If something arrived wrong, a clear photo of the shirt laid flat and a photo of the packing slip or label show us the issue straight away. We use photos only to answer your ticket and delete them 30 days after delivery, as the privacy policy explains.
What happens after you send
- It reaches our inbox. Your email arrives at support@sixyard.shop. There is no automatic ticket number; your subject line and order number do that job.
- A person reads it. Within 24 hours on business days you receive a reply from a real person, not a bot. Time-sensitive topics, such as changes within the 24-hour window, are read first.
- We act or ask. If everything we need is there, the reply tells you what we have done or what happens next, for example the steps and free label for a return. If something is missing, we ask for only that.
- Keep the thread. Reply to our email rather than starting a new one, so the whole story stays together.
Emails that arrive on a weekend or a US public holiday are answered on the next business day. If you wrote and have not heard from us within that time, check your spam or junk folder for a reply from sixyard.shop, then write again with “second request” in the subject.
Example tickets
These short examples show what a ticket that can be answered in one reply looks like. The names are made up; write yours the same way.
A change inside the 24 hours
Subject: Change or cancel order #10482. Body: “Hi, I ordered the Youth Name & Number jersey an hour ago in Far Post teal, size YM. The coach just told me number 1 is taken. Please change the number to 13. Name stays RIVERA. Thanks.” Everything we need is there: the order, the item, what stays and what changes.
A size return
Subject: Return request order #10377. Body: “The Diamond Net jersey in M is tight over my base layer. Not worn on the pitch, tried on at home only. I would like to return it and order an L.” We reply with the return steps and the free return label. The new size is a new order, so place it whenever suits you; it follows the usual 1-3 business days plus 7-14 business days of delivery.
A colour question before buying
Subject: Sizing or colour question. Body: “My son’s team plays in red shirts with black shorts. Their two main rivals wear blue and green. Which corner should his keeper shirt be, and should we buy a second shirt?” With three colours named, we can point you to the corners that stay clear of all of them and to a pair that covers the rest.
A parcel that has gone quiet
Subject: Where is my order #10291. Body: “Ordered to Ontario, Canada. Tracking has shown the same update for several days. Order email is the one I am writing from.” We check the order and the carrier’s record and reply with what we find.
Topics we cannot help with by email
A few things are outside what a ticket can do, and it saves time to know them up front. We cannot take payment by email or over the phone; payment happens only at checkout. We cannot add a club crest, league patch, brand mark or the name of a real team or player to a shirt, because every design we print is our own. We cannot promise a delivery date for a particular match, because our times are usual times and carriers vary; we can tell you what those usual times mean for your date. And we do not ship outside the United States, Canada, Australia and New Zealand at the moment.
If you are writing about a design you believe copies your work, the DMCA page lists what a notice should contain, so that it can be acted on. If you are writing as a coach or club about several keepers, one ticket listing every shirt, size and name is easier to handle than one ticket per keeper.
Writing for someone else
A lot of our tickets come from a parent, a grandparent or a coach rather than the keeper. That is fine. Tell us your relationship to the order in one line (“I placed this order for my daughter” or “I am the team manager; the order was placed by a parent”) and use the email address that was used at checkout if you can. For anything that changes the order, such as a new address or a new name on the back, we reply to the email on the order, so the person who paid always knows what has changed. If you are writing about an order you did not place, we can answer general questions but will ask the buyer to confirm any change. It keeps a keeper’s shirt from being changed by someone who only knows the order number.
Time windows that matter
| What | Window | Page |
|---|---|---|
| Change or cancel an order | 24 hours from ordering | Cancel or change an order |
| Getting the order ready | 1-3 business days | Shipping & delivery |
| Delivery to the US, CA, AU, NZ | 7-14 business days, free | Shipping & delivery |
| Returns | 60 days, free return label | Returns & exchanges |
| Refund sent | within 7 days of receiving the return | Refund policy |
| Our reply | within 24 hours on business days | this page |
Keep your payment details safe
We will never ask you to email a card number, a security code, a bank login or a password, and we will never ask you to pay by a link sent in an email that you did not request. If you receive a message claiming to be from Six Yard that asks for any of these, do not reply to it; forward it to support@sixyard.shop so we know. Payment happens only at checkout on sixyard.shop, as the payment methods page describes.
Before you write: is the answer already here?
Many tickets are answered by a page we already keep up to date. Questions about which corner colour clashes with a team kit, how a youth size works, and why there is no proof before printing are covered in the FAQs. The Help Center groups every support topic in one place, and the size guide shows how to measure a shirt the keeper already owns. Parcel status is quickest on the order tracking page. If none of those answers you, send the ticket: that is what it is for.
Who you are writing to
Six Yard, 3468 Cedar Grove Dr, Fort Pierce, FL 34946, US. Email support@sixyard.shop. We are an email-only store with no phone line, no live chat and no social media inbox, so email is the one place every question is read. More about us on about Six Yard and on contact us.