Order Tracking
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Enter your order number and the email address you used at checkout to see where your Six Yard order is. Below the form you will find where to find those two details, what each order status means for a keeper shirt that is made after you order it, and what to do if the parcel seems slow.
Tracking at a glance
- What you need: your order number and the email address used at checkout.
- Getting it ready: 1-3 business days after you order.
- The trip: 7-14 business days to the US, Canada, Australia and New Zealand, free.
- Tracking details: sent by email when the order leaves us. Orders ship from the USA.
- Something odd: email support@sixyard.shop; we reply within 24 hours on business days.
1. Finding your order number
Your order number is in the order confirmation email we send the moment your order is placed. It is near the top, usually in the subject line too. If you created an account at checkout, you can also see every order in My Account under Orders.
Can’t find the email? Search your inbox for “Six Yard” or “sixyard.shop”, and check the spam, junk and promotions folders. If a parent placed the order for a keeper, the email went to the parent’s address, not the keeper’s. Still nothing? Email us with the name on the order and the delivery ZIP or postal code, and we will find it.
2. Using the form above
- Type the order number exactly as it appears in your confirmation email, without the # sign if the form does not accept it.
- Type the email address used at checkout. It must be the same address; a different one, even your other inbox, will not find the order.
- Press the button. The page shows the order status, the items, the sizes, the corner colours and, for personalised shirts, the name and number you typed.
The form shows what we know on our side. Once the parcel is on its way, the shipping email has the tracking details for the trip itself.
3. What each status means
Because every keeper shirt is made for your order, the status moves through a few stages before the parcel even leaves us. This table explains each one.
| Status | What it means | What you can do |
|---|---|---|
| Pending payment | The order was started but the payment has not been confirmed. | Check the payment step at checkout or your bank; email us if you were charged. |
| Processing | Payment approved. We are getting your order ready, which takes 1-3 business days. | Changes or cancellation are possible within 24 hours of ordering: email us. |
| Completed or shipped | The order has left us and is on its way. | Use the tracking details in your shipping email. |
| In transit | The parcel is travelling, usually 7-14 business days. | Watch the tracking page; scans can pause for a few days. |
| Out for delivery | The parcel is with the local delivery service today. | Make sure someone can receive it, or that it can be left safely. |
| Delivered | Tracking shows the parcel was delivered. | If you cannot find it, check around the property, then email us. |
| Delivery problem | Tracking reports an address issue, a failed attempt or a hold. | Follow the carrier’s instructions and email us with the order number. |
| Cancelled | The order was cancelled by you within 24 hours or by us. | Your refund follows the Refund Policy. |
| Refunded | We have sent a refund for the order or part of it. | Allow your bank or provider time to show it. |
4. Reading the tracking page
When the order leaves us, you receive a shipping email with the tracking details we have. A few things that worry people but are usually normal:
- “Label created” for a day or two: the parcel has been prepared and is waiting for its first scan.
- No movement for a few days: parcels travelling 7-14 business days are not scanned every day, especially when crossing into Canada, Australia or New Zealand.
- Customs scans: parcels to Canada, Australia and New Zealand cross a border and may show a customs step. Any duties or taxes depend on the destination country.
- Weekends and holidays: they are not business days, so tracking often goes quiet over them.
5. How long to wait before writing to us
Add the two parts together: up to 3 business days to get the order ready and up to 14 business days in transit, so up to about 17 business days from the day you ordered. If that time has passed and the parcel has not arrived, or tracking has stopped moving for a long stretch, email support@sixyard.shop with your order number and what the tracking shows. We will look into it with you and tell you the next step.
If the parcel shows “delivered” but is not there, check porches, side gates, mailboxes, neighbours and building receptions first; then write to us with the order number. Kit bags are not the only things that end up in strange places.
6. Personalised shirts and tracking
Name and number shirts, such as the Name & Number long-sleeve jersey and the Youth Name & Number jersey, move through the same statuses as every other item. The name and number you typed appear in the order details on the tracking form and in your confirmation email. Look at them once more as soon as you order: if the spelling or the number is wrong, you can still change it within 24 hours. After that, the shirt is printed exactly as typed, and we do not send a proof first.
7. Orders with several items
A full keeper kit, say a jersey, matching shorts and the warm-up quarter-zip, usually travels in one parcel. Because each item is made for your order, items can occasionally arrive separately. If one part has arrived and the rest has not, check your shipping emails, then write to us and we will tell you what is still on the way. Delivery is free whatever the number of parcels.
8. Changing the delivery address
The address can be changed within 24 hours of ordering, together with any other change to the order; see Cancel or Change an Order. Once the parcel has left us, we cannot promise that it can be redirected, but email us straight away and we will see what can be done. Delivery is to the United States, Canada, Australia and New Zealand only.
9. Tracking a gift
If you sent a keeper shirt as a gift, the confirmation and shipping emails come to you as the buyer. You can track it with your order number and email address on this page and pass the tracking details to the keeper’s family if you like. If the keeper needs to return or exchange the gift, they can email us; the 60-day return window counts from the delivery date, and the return label is free.
10. A timeline you can plan around
Here is how a typical order moves, counted in business days from the day you order. It is an estimate based on our usual times, not a promise of a date.
| Business day | What usually happens | Status you may see |
|---|---|---|
| Day 0 | You order and receive the confirmation email; the 24-hour change window starts. | Processing |
| Days 1-3 | We get your order ready and it leaves us; the shipping email follows. | Processing, then Completed or shipped |
| Days 4-17 | The parcel travels to the US, Canada, Australia or New Zealand. | In transit |
| Last day of the trip | The local delivery service brings it to your address. | Out for delivery, then Delivered |
If the keeper needs the shirt for a fixed date, a tryout, the first match or a tournament, count back about 17 business days from that date. If you are closer than that, email us before ordering and we will tell you honestly what we can see on our side.
11. Questions we hear about tracking
The form says it cannot find my order
Check that the email address is the one used at checkout, and that the order number has no extra spaces. If a parent paid with their email, use that address, not the keeper’s.
I ordered two days ago and there is no tracking yet
That is normal. Getting the order ready takes 1-3 business days, and the tracking details arrive with the shipping email when it leaves us.
Tracking has not moved for several days
Parcels on a 7-14 business day trip are not scanned every day, and border crossings into Canada, Australia and New Zealand can add a quiet spell. If the full estimate has passed, write to us.
Can I collect the order in person?
No. Orders are delivered to the address given at checkout. Our business address in Fort Pierce is not a pick-up point.
Can I add something to an order that has already shipped?
Not to the same parcel. Place a new order; delivery is free on that one too.
12. Keep your confirmation email
The confirmation email is the quickest way to everything: the tracking form, a change request in the first 24 hours, a return within 60 days of delivery and any question to support. If you are buying for someone else, forward a copy to the keeper’s family so they have the order number if they need to start a return.
13. When the keeper is not at home
Keeper families are often out at training, matches and tournaments, which is exactly when parcels like to arrive. A few simple steps make delivery smoother. Use an address where someone is usually home in the day, or a workplace if that is easier and allowed. Add a delivery note at checkout if the parcel can be left in a safe place. Watch the tracking page when the parcel is close: an “Out for delivery” status means it should arrive that day. If a delivery attempt fails, the tracking page usually says what to do next, such as rebooking a delivery or collecting from a local office.
14. Tracking for clubs and coaches
A coach or club secretary who orders shirts for several keepers can track each order with its own order number and the email address used to place it. If you are buying for a squad, write down which order belongs to which keeper, especially for name and number shirts, so the right shirt goes into the right bag when the parcels arrive. The Back-Up Keeper Jersey with the plain 13 is the one exception: it is meant for whoever ends up in goal, so it can go straight into the team bag.
If you want to check several orders at once, email us with the order numbers and we will reply with the status of each one.
15. Need help with an order?
Email support@sixyard.shop with your order number in the subject line, or submit a ticket with the “Where is my order” subject. We reply within 24 hours on business days. More about delivery times is on Shipping & Delivery, and refunds are covered in the Refund Policy. The Help Center lists every support page in one place.
Six Yard, 3468 Cedar Grove Dr, Fort Pierce, FL 34946, US.