Returns & Exchanges Policy

Last updated: November 12, 2026

Sizing a keeper shirt from a screen is hard. A youth keeper grows two inches between tryouts and the spring restart, a base layer under the jersey changes everything, and sometimes the corner colour that looked perfect on the goal frame turns out to sit far too close to the other team’s shirts. So the return rule at Six Yard is simple and generous: you have 60 days from delivery to send any item back, and the return label is free. This page explains how to start a return or an exchange, how to pack it and what happens next. For the money side, how and when the refund reaches you, see the Refund Policy.

1. The 60-day window, in plain words

The clock starts on the delivery date shown in tracking, not on the day you ordered. You have 60 calendar days from that date to contact us and say you want to return something. That is long enough to wash the shirt once, wear it to a training session, compare it with the team kit at the first match and still change your mind. If the order was a gift, the same 60 days count from the date the parcel was delivered to the keeper.

What counts is the day you email us. If you write on day 58, your request is inside the window. Once we have agreed the return and sent the label, please send the parcel back soon so it does not get forgotten in the car boot; if anything gets in the way, write to us and we will work it out with you.

2. What you can send back

Everything on the site falls under the 60-day policy: the long-sleeve keeper jerseys, the youth keeper shirts and the jersey-and-shorts set, the pieces in The Second Shirt, the pants and shorts and the training and warm-up layers.

Items with a name and number on the back are covered by the same 60-day policy as everything else. Because we print exactly what is typed and do not send a proof, we ask everyone to read the name back before ordering. If something about a personalised item is not right when it arrives, email us and tell us what happened; we will look at it with you.

It helps us if returned items come back clean, folded and with any tags they had. If an item has been worn in a match and you are returning it because something is wrong with it, send it anyway and tell us what you found.

3. How to start a return

1. Email support@sixyard.shop, or use the Submit a Ticket page, with the subject “Return” and your order number.
2. Tell us which item or items you are sending back, the size and colour, and the reason in a sentence. “YM too small over a base layer” is plenty.
3. Say whether you want a refund or want to swap for another size or corner colour.
4. If something is wrong with the item itself, attach two or three photos: the whole item and a close-up of the problem.
5. We reply within 24 hours on business days with the return instructions and your free return label.

Please wait for our reply before posting anything. A parcel that arrives without us knowing about it takes much longer to match to an order, and that slows down your refund.

4. Who pays the return postage

We do. Every return within the 60 days comes with a free return label from us, whether the size was wrong, the colour clashed with your league’s kits, you simply changed your mind, or something was not right with the item. There is no restocking fee and nothing is taken off your refund for postage.

5. Exchanging a size or a corner colour

The most common exchange in a keeper shop is size: a youth keeper who needs YL rather than YM, or an adult who wants room for a padded undershirt. The second most common is colour, after the first match against a side in nearly the same shade. Both work the same way.

Because every shirt is made after it is ordered, we cannot pull a different size off a shelf. An exchange is therefore a return plus a new order: you send the first item back with the free label, and you place an order for the size or colour you want. If you tell us in your return email that it is an exchange, we can talk you through the size first so the second shirt fits. The refund for the first item follows the timing in the Refund Policy. The new item follows the usual 1-3 business days to get ready and 7-14 business days in transit.

A tip from keepers who have done it: if you are unsure between two sizes, measure a shirt the keeper already wears and compare it with the Size Guide before you reorder. For a keeper who is still growing, the larger of the two usually lasts the season.

6. Packing a return

• Fold the shirt, pants or hoodie and put it in a plain bag or envelope. The original mailer is fine if it is still in one piece.
• Put a slip of paper inside with your order number and your name. If you are returning for someone else, use the name on the order.
• Stick the free return label on the outside, covering any old labels.
• Hand it over and keep the receipt or the tracking number until your refund arrives.
• Do not include gloves, balls or anything that was not part of the order. We cannot send unrelated items back.

7. What happens when your return arrives

When the parcel reaches us, we match it to your order and check that the items inside are the ones on the return request. We then email you to confirm it has arrived. Your refund is sent within 7 days of the return reaching us, back to the way you paid; if you would rather have store credit, ask for it in your return email. Store credit at Six Yard never expires, so it can wait for next season’s shirt.

If something in the parcel does not match what we expected, for example a different item or a missing piece of a set, we email you before doing anything else.

8. Sets, pairs and partial returns

Some items are sold as one product with two pieces: the Youth Goalkeeper Set (jersey and shorts) and the First & Clash Goalkeeper Jersey Pair (two jerseys). These are one item each, sold at one price, so they are returned as a whole within the 60 days. If only one piece of a set does not work for you, email us and tell us which, and we will talk it through with you.

From an order with several separate items, you can return just the ones you want to send back. The rest stay yours, and the refund covers the items you returned.

9. Orders that have not left us yet

If you have only just ordered and already know the size or colour is wrong, you may not need a return at all. Changes and cancellations are possible within 24 hours of placing the order. The Cancel or Change an Order page explains how to ask.

10. Returns and gifts

Keeper shirts are popular gifts from grandparents, coaches and teammates, and the gift buyer often guesses the size. The keeper who received the gift can start the return: email us with the order number, or the buyer’s name and email if the order number is unknown, and we will find it. Refunds go back to the person who paid, unless the buyer asks us to give store credit instead.

11. Choosing the right size the second time

A return for size is only half the job; the next shirt has to fit. Keepers are harder to size than outfield players for three reasons, and it helps to think about each one before you reorder.

What goes underneath

Many keepers wear a long-sleeve base layer or a padded undershirt of their own under the jersey, especially on cold mornings and hard pitches. A shirt that fits over a bare chest can feel tight over that extra layer. If the first shirt was snug and the keeper wears something underneath, one size up is the usual answer.

The set position

Keepers spend the match with knees bent and hands up in front of the body. In that position, sleeves ride up the forearm and the hem rises. Try the shirt on and get into the set position: the sleeves should still reach the wrist bone, and the shirt should still cover the waistband. If it does not, look at the next size.

Growing keepers

Youth keepers can change a size in a single season. If the returned shirt fitted at the start but was short by spring, the larger youth size or the step from YXL to adult S is usually right. The Size Guide explains how to measure a shirt the keeper already wears and compare it.

12. Returning a colour that clashed

A colour return is different from a size return: the shirt fits, but it sits too close to a team’s shirts. Before you choose the replacement, use the goal frame on the product page. Each corner lists the shirt colours it sits close to: Top Bins magenta near red, pink and purple; Upper 90 volt near yellow and green; Near Post orange near orange, red and yellow; Far Post teal near green, sky and royal blue; Middle graphite near black, navy and grey. Pick a corner that stays clear of your own team and the side you meet most often. Many keepers keep the first shirt for away days and add a second one instead of returning; the Second Shirt shelf has pairs chosen so the two colours never clash with each other.

13. Questions before you send anything

If you are not sure whether to return or exchange, or which size to swap to, ask us first. Email support@sixyard.shop and a person replies within 24 hours on business days. Our FAQs cover the common sizing questions, and the Shipping & Delivery page explains how long a replacement order takes to arrive.

Six Yard, 3468 Cedar Grove Dr, Fort Pierce, FL 34946, US. Please do not post returns to this address unless our instructions say so; use the free label we send.