Refund Policy

Last updated: November 12, 2026

This page is about money: when Six Yard refunds you, how much comes back, where it goes and how quickly. The steps for sending an item back, the free return label and exchanges for a different size or corner colour are on the Returns & Exchanges Policy. The short version of everything below: return within 60 days of delivery, and once your return reaches us, the refund is sent within 7 days.

1. The situations that lead to a refund

Most refunds at a keeper shop come from one of a handful of situations. Each one is set out below with what we need from you and what you get back.

1.1 The size or the colour did not work

The youth keeper needed YL, not YM. The adult keeper wears a padded undershirt and the jersey is now snug across the chest. The Near Post orange looked great until the opponents walked out in tangerine. Send the item back within 60 days of delivery with the free label we provide, and once it reaches us the price of the item is refunded within 7 days. If you want the other size or colour instead, place a new order for it; the returns page explains how exchanges work.

1.2 You changed your mind

Maybe the keeper decided to play outfield this season, or two people bought the same gift. You can still return the item within 60 days of delivery with a free return label. The item price is refunded within 7 days of the return arriving.

1.3 Something is not right with the item

If what arrived does not match what you chose on the product page, or something is wrong with it, email us with your order number and a couple of photos. We will look at it with you and tell you the next step. Items returned for this reason use the same free label, and the refund timing is the same: within 7 days of the return reaching us.

1.4 You cancelled in time

If you cancel within 24 hours of ordering and we confirm the cancellation, you get back the full amount you paid. The Cancel or Change an Order page explains how to ask.

1.5 We had to cancel

If something about your order is not going the way you expected, write to us at support@sixyard.shop with your order number and we will look at it with you and help you put it right.

2. How fast the money moves

The 7-day promise starts on the day your return parcel reaches us. In that time we match the parcel to your order, confirm by email that it arrived and send the refund. After that, how quickly the money shows on your statement depends on your bank or payment provider; some show it the same day, others take a few business days to post it.

If more than a week has passed since we confirmed your refund and you still cannot see it, write to us. We will send you the refund details we have so you can ask your bank, and we will follow it up with you.

3. Where the refund goes

• Original payment method: by default, the refund goes back the way you paid at checkout.
• Store credit, if you prefer: ask for it in your return email and we add the amount as store credit instead. Store credit never expires, which suits keepers who will need a bigger shirt next season.
• Gifts: the refund goes to the person who paid. If the buyer would like the keeper who received the gift to have store credit, the buyer can tell us so.
• Currency: prices and refunds are in US dollars. If your card is in another currency, your bank converts the amount at its own rate, which can make the figure on your statement differ slightly from the price you paid.

4. How much comes back

Shipping to the United States, Canada, Australia and New Zealand is free, so there is no shipping charge to refund or keep. Return postage is also on us through the free label. That leaves the item price, including any size add-on you paid (2XL and 3XL +$2, 4XL and 5XL +$4, or +$4 and +$8 on the two-shirt pair), and that is what you get back for each returned item.

If you return only some items from an order, the refund covers those items. Sets and pairs, such as the Youth Goalkeeper Set or the First & Clash jersey pair, are sold as one item at one price, so the refund is for the whole item when the whole item comes back.

5. Name and number items

Jerseys with a typed name and number follow the same 60-day return policy and the same 7-day refund timing as everything else. We print exactly what is typed and do not send a proof before production, which is why the product page asks you to tick “spelling checked”. If something about a personalised shirt is not right, email us first and tell us what happened, so we can look at it together before you post it back.

6. Taxes and duties

We do not collect sales tax at checkout, so there is no tax line on your order to refund. Import duties, taxes or customs fees charged by the destination country on deliveries to Canada, Australia or New Zealand are set and collected by that country, not by Six Yard, so they are not part of the amount we refund. Whether you can reclaim them depends on the rules of the destination country. If you need an invoice or a return confirmation from us to support a claim with customs, email us and we will send what we have.

7. If a refund does not look right

If the amount is not what you expected, or a refund seems to be missing, email us before anything else. Include your order number and what you see on your statement. Most questions are answered in one reply: a partial return, a size add-on, a currency conversion. Contacting us first does not affect any rights you have with your bank or payment provider.

8. Store credit, explained

Store credit is useful for keeper families, because shirts are outgrown fast and needs change between seasons. Credit is the same value as the refund it replaces, it can be used on anything in the store, and it never expires. If you have store credit and are not sure how to use it on your next order, email us before you check out and we will make sure it is applied.

9. A worked example

A parent orders the Youth Name & Number jersey in YM, Far Post teal, with SAM and 1 on the back, plus a pair of Goalkeeper Shorts in teal. At the first training session the jersey is tight over the keeper’s winter base layer. The parent emails on day 12 after delivery, asks to return the jersey and keep the shorts, and orders a new jersey in YL. We reply with a free return label. The jersey reaches us a week later, we confirm by email, and the jersey price is refunded to the parent’s original payment method within 7 days. The shorts stay. The YL jersey follows the usual 1-3 business days to get ready and 7-14 business days in transit.

10. Refunds for orders with several items

Keeper orders often carry more than one thing: a jersey, the shorts that match it, the 3/4 pants for cold mornings and a hoodie for the parent on the sideline. Each item is refunded on its own when it comes back. If you return the jersey and keep the rest, the refund is the jersey’s price, including any size add-on you paid for it. If you return everything, every item price is refunded. Nothing is deducted for postage on any of them, because the return label is free and the outbound delivery was free too.

If you return items from one order in two separate parcels, for example because one family member sent their shirt back later, each refund follows the same rule: sent within 7 days of that parcel reaching us. Mention the order number in both return emails so we can link them.

11. Refunds to cards that have changed

Sometimes the card used to pay has expired or been replaced by the time the refund is sent. In most cases the bank passes the refund to the new card or the same account automatically. If your old card has been closed and the refund does not appear, contact your bank first with the refund details we sent you; if the bank cannot place it, email us and we will look at the options with you, which can include store credit.

12. Refunds and the 60-day window

The 60-day window is for asking: it counts from the delivery date, and what matters is the day you email us. A parcel posted inside the window but arriving after it is still refunded under the normal rule. If you are close to the end of the window and something is holding you up, such as a keeper away at camp with the shirt in the bag, write to us before the 60 days are over so the request is on record.

13. What we never charge

• No restocking fee on any return.
• No fee for processing a refund.
• No charge for the return label.
• No deduction for the original delivery, which was free.
• No expiry date on store credit.

14. Refunds compared with exchanges

A refund and an exchange start the same way, with one email and a free return label, but end differently. A refund returns the money for the item to the way you paid, or as store credit. An exchange at Six Yard is a refund plus a new order, because every shirt is made for its order and there is no spare one in a different size waiting on a shelf. If you want the replacement as soon as possible, you can place the new order before the first item comes back; the refund for the first item then follows when its parcel reaches us. If you would rather not pay twice in the meantime, ask for store credit on the returned item and use it on the new one once it is issued.

15. Contact us about a refund

Email support@sixyard.shop with your order number, or submit a ticket with the “Refund” subject. We reply within 24 hours on business days. Related pages: Returns & Exchanges, Shipping & Delivery, Payment Methods and the Terms of Service.

Six Yard, 3468 Cedar Grove Dr, Fort Pierce, FL 34946, US.