FAQs
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These are the questions keepers, keeper parents and coaches send us most. They are grouped the way a match day runs: choosing the colour, choosing the size, typing the name and number, then ordering, delivery, returns, payment and your account. Every number on this page is the same number you will find on the product pages and in our policies. If your question is not here, write to support@sixyard.shop and a person replies within 24 hours on business days.
The short version
- Getting it ready: 1-3 business days, because every shirt is made after you order it.
- Delivery: free, 7-14 business days, to the United States, Canada, Australia and New Zealand. Ships from the USA.
- Changing your mind: change or cancel within 24 hours of ordering.
- Returns: 60 days, with a free return label. The refund is sent within 7 days of the return reaching us.
- Sizes: adult S to 5XL, youth YXS to YXL.
Choosing a keeper colour
Why does a keeper need a different colour at all?
The rules of the game ask the goalkeeper to wear colours that set them apart from every other player on the pitch, both teams, and from the referee and the assistants. In practice that means the keeper cannot wear the same colour as their own outfield players, cannot match the other side, and should not be mistaken for the referee or an assistant. That is why our whole store is organised by colour: each corner of the goal is one colourway, and the product pages tell you which team shirt colours each corner sits close to. If you want the background, read The Second Shirt shelf, which is built around the days when the first choice does not work.
What are the five corner colours?
Top Bins is magenta, Upper 90 is a volt yellow-green, Near Post is a blaze orange, Far Post is an ice teal and Down the Middle is graphite grey. Not every design comes in all five; on each product page the mini goal frame shows the corners that design comes in, and crosses out the others. A few items use neutral colours instead, such as black or graphite pants, or the deep night and chalk grey warm-up layers.
How do I pick a colour that will not clash?
Look at three groups of shirts before you pick. First your own team, including the shorts and socks. Then the team you play most often, and anyone you might meet in a cup or tournament. Then the referee. On our homepage you can tap the colour your team wears and the colour the other team wears, and the goal frame greys out the corners that sit close to either one. As a rough guide: magenta sits close to red, pink and purple kits; volt sits close to yellow and green; orange sits close to orange, red and yellow; teal sits close to green, sky blue and royal blue; graphite sits close to black, navy and grey. It is a guide, not a ruling: on match day the referee decides.
What if the referee asks me to change?
That is exactly what a second shirt is for. The First & Clash pair gives you two jerseys with the same name and number in two corner colours that are far apart, so one of them stays clear of almost any opponent. The Half-and-Half jersey puts two corners in one shirt. Keep the spare in the bag, not at home.
Does a certain colour help keepers save more shots?
You may have read that a red shirt puts strikers off. Studies on this have pointed in different directions and the question is not settled, so we do not claim any colour helps you save more. Pick the colour that stands apart on your pitch and that the keeper likes wearing.
Can I order a colour that is not shown for a design?
No. Each design is made only in the corners shown on its page. If you need a different corner, look at the other designs on the Keeper Jerseys shelf, or use the corner links at the top of the shop page to see every shirt we make in one colour.
Sizes and fit
Which sizes do you make?
Adult items come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL add $2 and 4XL and 5XL add $4 to the price of one shirt; on the First & Clash pair, which is two shirts, the add-on is $4 for 2XL and 3XL and $8 for 4XL and 5XL. Youth items come in YXS, YS, YM, YL and YXL, all at one price. The size guide explains how to choose.
My keeper wears a base layer or a padded undershirt. Should I size up?
Usually yes, one size. A keeper shirt that fits a bare arm can feel tight at the elbow and shoulder over a second layer, and keepers move their arms more than anyone on the pitch. Measure a shirt that already fits over the layer, then compare. If you are between two sizes, the larger one is the safer choice for a layered keeper.
Do youth sizes go by age?
No. Youth sizes go by size, because two ten-year-olds can be very different. Lay a shirt that fits the child well flat and measure it, as the size guide shows. A keeper who is growing fast often goes one size up so the sleeves still reach the wrist at the end of the season.
Why long sleeves?
Keepers land on their forearms and elbows when they dive, and on turf or hard winter ground that skin takes the hit first. Long sleeves are also simply what a keeper shirt looks like in most leagues. Every jersey in our range has full-length sleeves to the wrist.
Are the jerseys padded? What are they made of?
We only list padding, fabric and care details once they are confirmed for the exact blank each design is printed on, and those details appear on the size guide when they are. If padding or a particular fabric matters to you before you order, email us with the product name and we will tell you what we know.
What if the size is wrong when it arrives?
Returns are open for 60 days, with a free return label. See returns and exchanges for how to start one, including for shirts with a name and number on the back.
Name and number
How long can the name be?
Up to 12 letters, set in capitals across the shoulders. The number can be anything from 0 to 99. As you type on the product page, the drawn jersey shows the name and number on its back, so you can see the length before you order.
Do you send a proof before printing?
No. We print exactly what you type, so read it out loud once before you tick the spelling box. The drawn jersey on the product page is your preview.
The number might already belong to someone on the team. What should I do?
Check with the coach before you order. Many teams reserve 1 for the first-choice keeper and give other numbers to back-ups, and some leagues have their own rules. If the coach changes the plan after you order, you can change the text within 24 hours of placing the order.
Can I put a team name or logo on the shirt?
No. We only print our own original designs and the name and number you type. We do not print club crests, league patches, brand marks or the names of real teams and players.
Orders and delivery
How long until it arrives?
Allow 1-3 business days for us to get the order ready, then 7-14 business days for delivery. That is up to 17 business days in total, so order well before the first match or tournament. These are our usual times, not a promised date. The shipping page has the details.
Where do you ship, and what does it cost?
We ship free to the United States, Canada, Australia and New Zealand, with no minimum order. Orders ship from the USA. We do not ship to other countries at the moment.
Will I pay import duties outside the US?
Duties and import taxes depend on the destination country and its rules. If you are ordering to Canada, Australia or New Zealand and want to know more before you buy, write to us and we will help as far as we can.
How do I track my order?
Use the order tracking page with your order number and email address. If something looks wrong, reply to your order email or write to support.
Can I change or cancel my order?
Yes, within 24 hours of placing it. Write to us with your order number and what you want to change. The cancel or change page explains what can be changed.
Can I order several shirts for a squad of keepers?
Yes. There is no minimum and no team order form: add each shirt to the cart with its own size, corner and name. If two or three keepers share a squad, many coaches give them different corners, so the back-up never turns up in the starter’s colour. Each shirt is made after you order it and the whole order follows the same 1-3 business days, then 7-14 business days of delivery.
The address on my order is wrong. What now?
Write to us as soon as you notice, within 24 hours of ordering if you can, with your order number and the correct address. After that window the order may already be on its way, and we will tell you what we are able to do.
Returns and refunds
How long do I have to return something?
60 days, and we provide a free return label. Start by emailing us with your order number.
When will I get my money back?
The refund is sent within 7 days of the return reaching us. How long your bank or payment provider then takes to show it is up to them. The refund policy explains the details.
Does store credit expire?
No. If you choose store credit, it never expires.
Payment and account
How can I pay?
The payment options available to you are the ones shown at checkout. The payment methods page explains how payment works on our store. Prices are in US dollars.
Do you charge sales tax?
We do not collect sales tax at checkout. The price you see, with free shipping, is the price you pay us.
Do I need an account to order?
No. You can check out as a guest. An account lets you see past orders and save your address. Our privacy policy explains what we keep and for how long; for example, any photos you send us are deleted 30 days after delivery.
Is it a good gift if I do not know the keeper’s number?
Yes. Pick a set design with nothing to type, such as the Clean Sheet plain jersey, the Number One hoodie or the warm-up quarter-zip. Ask the keeper which colour their team wears first, so the shirt does not clash.
Still need help?
Email support@sixyard.shop with your order number if you have one. We are an email-only store and reply within 24 hours on business days. You can also browse the Help Center, or open a ticket on the submit a ticket page.
Six Yard, 3468 Cedar Grove Dr, Fort Pierce, FL 34946, US.
